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Mirador is an automated IVR monitoring service that makes sure your speech or DTMF IVR systems are up and running and perform as expected. Mirador continuously calls your IVR applications at regular intervals and simulates callers going through various test scenarios, providing real-time notifications of performance degradations or system failures, as well as periodic reports detailing the system’s performance over time. And because this is all done remotely from our hosted calling platform, you don't need to do anything. There is nothing to install on your premises and you don't have to modify your applications.

 

 

Flexible Configuration

Notifications

Periodic Reports

 

Using Mirador flexible schedules, you can have your IVR system called every 10 minutes or every hour depending on your needs and budget. Mirador can validate your system greeting message or perform a full transaction. Several services or transactions can be monitored.

Receive real-time alerts when the application is not responding or does not perform as expected.

Get a snapshot report of the current service state. Analyze your service availability and performance for any hour, day, or month in the past year.

Frequently Asked Questions

Can I try your service?

Yes, just apply for a trial.

How much does this monitoring service cost?

See pricing details below.

Can I monitor more than one service/number?

You can monitor as many services and numbers as you want.

Can you set up custom schedules?

Contact us with your requirements (does not apply to free trial).

What languages are supported?

For now, services answering either in American English or French Canadian languages are supported.

What are Mirador main features?

Any IVR system
Mirador can monitor both DTMF and speech applications.
Low-cost, no strings attached
The service costs only pennies per call and you may cancel at any time. Plus, you don't need to set up any software or hardware at your site.
No application modifications required
You don't have to do anything.
Real-time defect notifications
As soon as a failure is detected (service unreachable or performance degradation) during a monitoring call, a notification is instantly sent via email or sms.
Historical data
One year of historical data is saved and available for report generation.
Call logging
You have access to call detail records and call recordings for diagnostics purposes.
Enhanced periodic reports
The service accumulates call statistics and generates weekly, monthly, and yearly executive reports, highlighting availability trends over time.
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Service

Description

60 Days Trial

Verifies that the call is answered and that a specific prompt is played.

Basic

Verifies that the call is answered and that a specific prompt is played.

Enhanced

Verifies that the call is answered and executes a test transactions containing up to 8 steps.
  • Service called every hour
  • E-mail
  • Daily and
    Weekly reports
  • Free
  • Free
     
  • N/A
     
  • 30s
  • N/A
  • Yes
  • E-mail and SMS
  • Snapshot, Hourly, Daily, Weekly, Monthly, and Yearly
  • Contact Us
  • 1 call/hour or
    4 calls/hour
  • 1 call/hour or
    4 calls/hour
  • 30s
  • N/A
  • Yes
  • E-mail and SMS
  • Snapshot, Hourly, Daily, Weekly, Monthly, and Yearly
  • Contact Us
  • 1 call/hour or
    4 calls/hour
  • 1 call/hour or
    4 calls/hour
  • 120s
  • 20% extra per additional 30s slice