Speech applications that improve caller experience

Expertise

Nu Echo packs an unequaled team of experts with a long and recognized track record in the speech industry. Their expertise covers all of the areas essential to build effective, high performance, speech applications. In particular the Nu Echo team provides its customers with:

  • Extensive VoiceXML and Web experience. Nu Echo has been developing VoiceXML applications ever since the VoiceXML standard was first introduced. We not only have delivered a wide range of successful VoiceXML applications, but we have also designed and implemented several custom Java VoiceXML frameworks for a variety of customers.
  • Strong and field-proven VUI development experience. Nu Echo has been directly involved in the development of speech applications for both enterprises and carriers, with over 1,000 deployments in America and Europe, many of which multilingual.
  • Deep understanding of speech technologies. In-depth understanding of speech technologies is often paramount in order to make the best design choices for any given speech applications — and nobody understands speech technologies better than Nu Echo. That makes us qualified not only to make the most of existing technologies, but also to leverage the latest technology features offered by technology and platform vendors.
  • Proven multilingual experience. Multilingual support is often one of the major challenges for speech applications. Nu Echo is uniquely qualified to propose multilingual methods and tools that address design, development, maintenance, as well as technology issues of multilingual applications. Our approach has been validated by a solid track record of successful deployments in several variants of English, French, Spanish, and German in countries such as Canada, the US, Mexico, Puerto Rico, France, the UK, and Germany. Nu Echo has been deploying multilingual speech applications long before anybody else in the industry paid any attention to multilingual issues.
  • Proven development methodology. Through years of experience developing speech applications, the Nu Echo team has developed and refined a field-proven speech application development process that ensures that results meet or exceed all customer expectations.
  • A unique set of application development and tuning tools. Building on its long experience developing speech applications on a wide variety of platforms and technologies, Nu Echo develops tools that support every step of our speech application development process, with the objective of allowing us to deliver the most robust, highest performance speech applications in the industry.