Allstream is a leading communication solutions provider with a world-class portfolio of Connectivity, Infrastructure Management and IT Services. Allstream collaborates with customers to create tailored business solutions that meet their unique needs and help them compete more effectively. A fully independent Canadian company serving North American businesses, Allstream's enterprise solutions encompass: connecting your company effectively and reliably; building and deploying your business-critical applications; managing your network and IT infrastructure.

BCE Elix is a Bell Canada company focusing exclusively on contact centre solutions. As a leading provider in North America, BCE Elix has one of the largest teams of professionals dedicated to delivering a full suite of innovative and leading-edge products, solutions and expertise in all aspects of contact centre operations. By being 100% focused on delivering contact centre solutions that drive business results, BCE Elix has become a trusted advisor to its customers. BCE Elix is another example of how Bell Canada is committed to providing end-to-end solutions that help enterprises be successful in meeting their business objectives.

Comtois & Carignan are independent telecommunication consultants : we offer only services, no products or telecommunication services. We also offer telecom courses, publicized through our quarterly newsletter entitled Info Telecom, launched in March 2002 (English version). We also organize conferences such as Le Forum des gestionnaires en télécommunications (Telecom Managers Forum) held every October in Montreal.

Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Our technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about.

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country. We provide a wide range of wireline and wireless telecommunications products and services including data, Internet Protocol (IP), voice, video and entertainment services. Our strategy is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move.

VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers through adaptive, cost-effective self-service phone portals. VoiceObjects enables organizations to personalize each caller's experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world's most sophisticated phone applications.

Their principal product, VoiceObjects Server, is middleware software that is enabling very sophisticated carrier-grade deployments of over-the-phone self-service applications which are much easier to maintain and cheaper to deploy. And every call can be personalized to each caller. Some people call this micro-segmentation over the phone. For more information visit www.voiceobjects.com.

Voxeo makes Unified Communications and Self-Service applications easy to build and deploy. The company's common sense approach isn't rocket science: Create exceptionally great products. Make them exceedingly easy to try, buy and use. Deliver them with extreme support. This approach has made Voxeo the leading choice for enterprises and developers that prefer powerful simplicity where expensive complexity once reigned. More than 45,000 customers - including half of the Fortune 100 - use Voxeo's SIP-powered products and services to deliver innovative IVR, VoIP, outbound notification, and unified communications solutions.

The VoiceXML Forum is an industry organization formed to create and promote the Voice Extensible Markup Language (VoiceXML). With the backing and contributions of its diverse membership, including key industry leaders, the VoiceXML Forum has successfully driven market acceptance of VoiceXML through a wide array of speech-enabled applications.