Facing the change of address challenge

Year after year, 10 % of the Canadian population moves to a new address. For companies and organizations dealing with the general public, this often means having to handle a large volume of address change notifications, the majority of which are still communicated the old fashioned way: over the telephone.

Unfortunately, the cost of having these change of address calls handled by experienced contact center agents can be quite high. According to recent data, the cost of handling a single such call normally varies between $3.00 and $6.00.

Automating change of address calls

In order to allow organizations to achieve substantial savings related to the processing of change of address notifications, Nü Echo has developed Nü Address™, a solution that completely automates over the telephone address change notifications.

Thanks to its unique and innovative use of the most recent speech recognition and text-to-speech technologies, Nü Address™ automates the capture of a new address with an unbeatable success rate. Moreover, since all captured addresses are validated with the Canada Post database, their quality is ensured.

Indeed, the experience with Nü Address™ at a large Canadian financial institution demonstrates an automation rate well over 80%, which is significantly better than any other such application.

A turnkey solution Nü Address™ is a proven and field-tested product conceived to be deployed quickly, easily, and without surprises. Because we know that each organization is different, Nü Address™ has been designed to be easily integrated in a large variety of environments and to be easily customized in order to meet the specific requirements of each organization. The solution is available as a stand-alone VoiceXML application, as a complete, hardware-software solution, or as a hosted service. Clients can choose between either purchasing the solution or paying on a per-transaction basis.

The benefits of a field-proven product

• Field proven performance - Nü Address™ currently processes thousands of calls every day for our customers while consistently delivering unbeatable performance.
• Unbeatable success rate - A high success rate not only implies more automated transactions but, just as important, it also implies callers that have a positive and rewarding experience with the application, which directly translates into higher customer satisfaction.
• Positive user experience - An important consideration for any organization that cares about the quality of services it provides to its customers and partners.
• Monthly update service - Insures that address data used by the application is always up-to-date.
• On-going performance improvement - All Nü Address™ customers benefit from on-going performance improvements made to the application.