Speech applications that improve caller experience

Sample customers and partners:

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Home arrow INT-01
INT-01: Introduction to Speech Technologies

Objectives: To be introduced to speech technologies (recognition, synthesis, speaker authentification and dialogs) and to be able to understand issues specific to speech application development.

Duration: 1 day

Level: Beginner-Intermediate

Prerequisites: None

Target Audience:

  • Project managers
  • Architects
  • Analysts
  • Developers

Content:

  1. Basic Concepts
    1. Types of voice interfaces
    2. Components of a voice interface
    3. Speech recognition
    4. Natural language processing
    5. Speech synthesis
    6. Speaker authentication
  2. Application design
    1. Voice user interface design
    2. Limitations and challenges
    3. Multilingualism
    4. Performance metrics
  3. Industry overview
    1. Applications
    2. Standards and architectures
    3. Products and services vendors