Nu Echo provides call center and speech recognition solutions to enterprise customers. We're technically strong, we're vendor-independent, and we always go beyond to provide our customers with the solution that best meets their requirements.
What We Do
Call Center Practice
Our customers and partners rely on our expertise in VoiceXML and other call center technologies, as well as our independence from technology and platform vendors.
Speech Science Practice
Most speech IVR applications deployed today provide a much worse user experience and task completion rate than they should. We can fix that.
NuBot IVR Testing
With complex call center applications, manual testing is not an option anymore.
Our platform gives you the ability to not only gain valuable time but also reproductible results.
NuID™ can automate the identification process used in your call center with breakthrough automation rates and user experience.
NuCorder™ offers both a web and voice interface to manage your call center emergency and information messages.
NuGram is the first — and only — complete speech grammar solution.
Supports static and dynamic grammars. Compatible with all major speech recognition engines.
Recognizing the importance of accuracy and performance, we have spent several years developing and tuning NuAddress™, a VoiceXML module that captures an address through an effective and natural dialog with a caller.
Agent Skill Assignment
NuSkills™ provides a management layer for your Genesys Agent skill sets.