Nu Echo provides call center and speech recognition solutions to enterprise customers. We are technically strong, we are vendor-independent, and we always go beyond to provide our customers with the solutions that best meet their requirements.

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What We Do

Vendor Agnostic !

Call Center Practice

Customers and partners rely on Nu Echo's expertise in VoiceXML and other call center technologies, as well as our independence from technology and platform vendors.

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Speech Science Practice

Many speech IVR applications provide a much worse user experience and task completion rate than they should. We can fix that.

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Products

NuBot Call Center Testing

Manual testing is no longer feasible with today's complex call center applications.

The NuBot Call Center Testing platform saves you valuable time while generating reproducible results.

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NuID Identity Validation

NuID™ automates the contact center caller identification process with breakthrough automation rates and user experience.

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 NuCorder Message Management

NuCorder™ offers both web and voice interfaces for managing call center emergency and information messages.

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 NuGram Speech Grammar

NuGram is the first—and only—complete speech grammar solution.

It supports both static and dynamic grammars and is compatible with all major speech recognition engines.

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NuAddress Address Capture

Recognizing the importance of accuracy and performance, Nu Echo has developed and tuned NuAddress™, a VoiceXML module several years in the making that captures addresses through effective and natural dialogue with callers.

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 NuSkills Skills Assignment

NuSkills™ is a skills assignment solution for the Genesys Customer Experience Platform.

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Customers

Videotron
RBC
BNC
UPS
Google
CSG International
Hydro Quebec
Voxco
CSC
Mouvement Desjardins
Air Canada
Hewitt
Adobe Systems
Regie des Rentes du Quebec
IBM