Nu Echo provides call center and speech recognition solutions to enterprise customers. We are technically strong, we are vendor-independent, and we always go beyond to provide our customers with the solutions that best meet their requirements.
What We Do
Call Center Practice
Customers and partners rely on Nu Echo's expertise in VoiceXML and other call center technologies, as well as our independence from technology and platform vendors.
Speech Science Practice
Many speech IVR applications provide a much worse user experience and task completion rate than they should. We can fix that.
NuBot Call Center Testing
Manual testing is no longer feasible with today's complex call center applications.
The NuBot Call Center Testing platform saves you valuable time while generating reproducible results.
NuID Identity Validation
NuID™ automates the contact center caller identification process with breakthrough automation rates and user experience.
NuCorder Message Management
NuCorder™ offers both web and voice interfaces for managing call center emergency and information messages.
NuGram Speech Grammar
NuGram is the first—and only—complete speech grammar solution.
It supports both static and dynamic grammars and is compatible with all major speech recognition engines.
NuAddress Address Capture
Recognizing the importance of accuracy and performance, Nu Echo has developed and tuned NuAddress™, a VoiceXML module several years in the making that captures addresses through effective and natural dialogue with callers.
NuSkills Skills Assignment
NuSkills™ is a skills assignment solution for the Genesys Customer Experience Platform.