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Dialogflow distilled: On error handling
We said it before, and we’ll say it again: error handling is a crucial element of the conversational UX for chatbot.
How Far Can You Go? Managing Expectations in Conversational IVR Demos
How Far Can You Go? Managing Expectations in Conversational IVR Demos As conversational IVR designers and developers, our team is often asked to provide demos as a communication and sales tool with prospective clients. When a fully functioning interactive demo is...
Nexmo Audio Streaming Oumph: Call Recording Server for the Masses
Nexmo is an API platform made to control calls and messages. One of its newest features allows audio streaming of a phone call to your own server via a websocket. With it we can easily create web applications to process phone call audio data for various audio...
Corrections in Conversational IVR – Part 2
In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and confirmation of multi-step transactions. In Part...
Getting on the Agile Train
According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its most popular methodologies. We...
Corrections in Conversational IVR (Part 1)
One of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like chatbots, and voice based interfaces like...
SpeechTEK 2019 Review: Conversational AI is now all about the telephone channel
Conversational AI was clearly one of the biggest themes this year at SpeechTEK (Apr 29 - May 1, 2019, Washington DC). And SpeechTEK being a speech technology conference, the emphasis was naturally on voice, rather than text conversations. Conversational AI is first...
Dialogflow Distilled: On Preemptive Slot-filling versus Branching
As we gain experience with Google Dialogflow, we like to take a step back and identify usage patterns to feed in our development practices. This blog post aims at depicting and distilling one of such patterns: preemptive slot-filling versus branching. Let’s say that...
Conversational UX for chatbots – part 2
An overview of essential discourse patterns, part 2 This is a continuation of our description of essential discourse patterns for chatbots. If you haven’t read it already, part 1 (which was about error handling and error messages) is right here. In this section, we...