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Corrections in Conversational IVR (Part 1)
BlogOne of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like chatbots, and voice based interfaces like...
SpeechTEK 2019 Review: Conversational AI is now all about the telephone channel
BlogConversational AI was clearly one of the biggest themes this year at SpeechTEK (Apr 29 - May 1, 2019, Washington DC). And SpeechTEK being a speech technology conference, the emphasis was naturally on voice, rather than text conversations. Conversational AI is...
Dialogflow Distilled: On Preemptive Slot-filling versus Branching
BlogAs we gain experience with Google Dialogflow, we like to take a step back and identify usage patterns to feed in our development practices. This blog post aims at depicting and distilling one of such patterns: preemptive slot-filling versus branching. Let’s say...
Conversational UX for chatbots – part 2
BlogAn overview of essential discourse patterns, part 2 This is a continuation of our description of essential discourse patterns for chatbots. If you haven’t read it already, part 1 (which was about error handling and error messages) is right here. In this section,...
Managing peaks with Amazon Connect
BlogLet us speak the truth, the reason why most customers contact your company is to get answers to their questions. Fast. Regardless of the channel they pick, their expectation is to live an efficient and low effort experience. This is even more true with phone...
Is Amazon Connect Audio Stream Suitable For Real-Time Application?
BlogAmazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver good customer service at lower costs. There are no up-front payments or long-term commitments and no infrastructure to manage; you can scale your...
Nu Echo launches new Amazon Connect customization services
BlogBringing its Enterprise Contact Center expertise to the cloud for clients across North America Thursday, February 7th, 2019 (Montréal, Quebec) – Nu Echo, the leading conversational innovation solution provider now offers Amazon Connect customization services to...
Conversational UX for chatbots
BlogAn overview of essential discourse patterns, part 1 Here at Nu Echo, we’ve been involved in the conversational space for quite some time now. One of the things we learned is that while creating a simple chatbot may take a few days (or even just a few...
Whaddya mean, conversational IVR?
BlogConversational interfaces are everywhere these days. Chatbots are said to be conversational. Virtual assistants are conversational. And now, interactive voice response systems, or IVRs, should also be conversational. But what does it mean? I have previously...
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