Nu Echo was founded in 2002 with the goal of developing packaged VoiceXML speech applications that offer unbeatable caller experience and success rates. In order to deliver on this promise, the company developed a complete suite of development, optimization, and testing tools, which are still the foundation of its speech recognition and application development practice. Several of these tools are now publicly available, including the NuGram™ IDE grammar development environment, the NuBot™ Call Center testing platform, and, more recently, Rivr™, an open-source VoiceXML application framework.
Over the past few years, Nu Echo has broadened its focus to cover the entire contact center market. In addition to offering a contact center professional services practice, the company provides products that complement leading contact center platforms.