Intelligent Virtual Agent Solutions
IVAs & chatbots
Intelligent virtual agent solutionsDiscovery Call
Each IVA we build is customized to answer your specific use cases, and developed to tightly integrate to your contact center and IT infrastructure. Contact us today to learn more about getting the most advanced AI solutions working for you.
Nu Echo’s custom intelligent virtual assistants (agents) are built to maximize customer experience (CX) and customer service support and delivery through the chat channel.
Self-service through chat
Ability to provider service and support to your clients through the chat channel
Ability to personalize the communication you have with your clients which translates into more meaningful conversations
Branding and corporate persona extension to new channels
New digital channel
Creation of a new optimized digital channel of communication
Improved use of your agents; cost reduction, operational optimization and efficiency
Analytics, access to data and potential to improve the quality of your overall CX
Continuous improvement in terms of the quality of the overall customer experience achieves through tuning of the IVA solution to better answer requests
With Nu Echo's IVA solution(s) answering recurring, monotonous requests, it leaves your agents free to answer mission critical service support inquiries
Nu Echo's Approach: The 4 pillars
What Nu Echo's IVA Solutions can do...does your chatbot do that?
Chatbots and IVAs
Nu Echo Intelligent Virtual Agent: The Differentiators
- Identification / authentication
- Transactional: our solutions allow for client transations (purchases, money transfers, opening CS tickets, other)
- More human-like conversations enabled through mixed initiative dialog
- Transfer of full chat conversation to live agent(s)
Clients and Partners
Nu Echo has had the opportunity to work with industry leading organizations
Contact us today to plan a discovery call to start exploring where intelligent virtual agents could be integrated within your omnichannel digital strategy.