Resources & Events

The latest news, articles, blog posts, and events touching the world of client experience,
interactions and innovation.

Content March 22, 2019

Managing peaks with Amazon Connect

Read

Event March 18, 2019

Enterprise Connect

Nu Echo will be attending Enterprise Connect 2019 from March 18 – 21 (Gaylord Palms, Orlando) Florida and we want to meet with you.

Read

Content February 27, 2019

Is Amazon Connect Audio Stream Suitable For Real-Time Application?

Read

Event February 20, 2019

Improve your Customer Experience with Conversational IVR

Customer experience is the new battlefield. Clients will judge your organisation based on your weakest channel.

Read

Content February 7, 2019

Nu Echo launches new Amazon Connect customization services

Bringing its Enterprise Contact Center expertise to the cloud for clients across North America

Read

Content February 5, 2019

Conversational UX for chatbots

Conversational UX for chatbots. An overview of essential discourse patterns, part 1

Read

Content January 30, 2019

Whaddya mean, conversational IVR?

Conversational interfaces are everywhere these days.

Read

Content January 21, 2019

Dialogflow and Beyond

Nu Echo has been using Google Dialogflow for some time now and would like to take a moment to share our thoughts...

Read

Event October 13, 2018

Nu Echo sends ambitious team of developers to Genesys Hackathon

Read

Content June 11, 2018

The path toward conversational IVR

As any other customer facing channel, an IVR should offer a good user experience.

Read

Event May 8, 2018

Événements Les Affaires: Intelligence Artificielle

Read

Event May 1, 2018

Genesys CX18

Read

Event April 17, 2018

Telecom 2018

Nu Echo will be presenting: Intelligent Assistants & Chatbots: the promises & the challenges

Read

Content April 11, 2018

Nu Echo Announces Bronze Sponsorship of Genesys CX18

Nu Echo, customer experience solutions provider and leader in conversational innovation, today announced its bronze sponsorship of Genesys CX18

Read

Event March 12, 2018

Enterprise Connect

Nu Echo will be attending Enterprise Connect 2018!
Schedule a meeting with us...

Read

Content December 18, 2017

If you have just 5 minutes to spare, go make a sandwich, not a chatbot!

Our journey in building a great chatbot, part 1

Read

Content December 14, 2017

Adventures in bootstrapping chatbot NLU models

To build a real conversational chatbot, one needs a good dialogue strategy, but also reliable natural language understanding (NLU) support.

Read

Content November 30, 2017

Building a truly conversational chatbot takes more than 30 minutes

Building a truly conversational chatbot requires significantly more effort and the journey is much longer.

Read

Content November 28, 2017

For or against conversational bots for customer service?

That was the topic of a panel I attended a few weeks ago in Montreal. Being a vocal proponent of bots and especially bots integrated to the contact center...

Read

Content September 21, 2017

Opus Research Intelligent Assistants Conf — Day 2

Read

Content September 20, 2017

Opus Research Intelligent Assistants Conference 2017 / Day 1

Read

Content September 8, 2017

Programming languages and innovation

Read

Content August 24, 2017

Working with IBM Watson Conversation

A developer’s approach to the workspaces

Read

Content July 27, 2017

Why automated testing?

Broadly speaking, the benefits of software testing are essentially twofold and are pretty much a given nowadays. Go on and have a look at the Wikipedia article. I’ll wait for you.

Read

Content July 27, 2017

Nu Echo Expands its Canadian Presence with the Addition of Terry Petch as Director of Consulting Services

Read

Content July 11, 2017

Waiting on hold shouldn’t have to be so painful

Like most people, I don’t enjoy waiting on hold. As an IVR specialist and CX enthusiast, I can’t help but see a lot of old habits and missed opportunities.

Read

Content June 13, 2017

The role your voice channel still plays in customer service & satisfaction

The year 2017 has brought forward many trends and tendencies in the world of contact centers, which are discussed in a multitude of papers, blog posts and online columns. Because it’s 2017, trends include omnichannel, personalization, virtual hold, chatbots, virtual assistants, social networking, and so on and so forth.

Read

Content June 1, 2017

Blended AI: The Genesys Vision for AI in Customer Experience

Last week, Genesys held CX17 INDY, its first major event since completing its acquisition of Interactive Intelligence back in December. Held in Indianapolis, home of Interactive Intelligence, this event was an opportunity for Genesys to demonstrate its total support for all key Interactive Intelligence products, in particular PureCloud and PureConnect (formerly CIC).

Read

Content May 18, 2017

Nu Echo launches its New Website

Thursday, May 18th, 2017 (Montreal, Quebec) - Nu Echo, leading contact center solutions provider and professional services organization, today launches its redesigned website.

Read

Content January 12, 2016

Nu Echo announces the release of the NuBot platform 3.12

Performance testing innovation designed for telephony infrastructure and contact centers

Read