Our deep expertise, our complete lab covering a large range of contact center technologies, our independence from any technology and platform suppliers: these are all assets that make Nu Echo the ideal technological consultant. You really need a non-biased expert advise? A proof of concept? A complete customized solution? You have come to the right place.

Areas of Expertise

Nu Echo's consulting and development team has significant expertise in key speech application and customer contact center (CCC)-related disciplines, including:

Interactive voice response (IVR)

For more than 10 years, our consultants bring their unparalleled expertise in supporting large organizations implement their interactive voice response applications, with or without speech recognition. Let us help you!

Intelligent routing

Because your callers don't enjoy spending time listening to on hold music or being transferred from one agent to another, our consultants can help you design, deploy and optimize routing strategies.

Computer telephony integration (CTI)

Since the early 2000's, all the information that is collected by telephony needs to make it to your agents' screens. Callers demand it. Agents appreciate it. Organizations make important savings.

Omni-channel systems (chat, email, etc.)

Optimize agent activities while increasing customer satisfaction. Provide not only communication by phone, but also by chat via your website, as well as email processing. We can help you leverage all these communication channels.

Agent Desktop

Personalizing and optimizing the agent desktop, to include telephony features such as voice biometry, call recording or voice signature, are challenges we can help you undertake.

Caller Identification

Our consultants support large organizations in analyzing and implementing the best caller identification strategies. Voice biometry is one of these strategies, but not the only one. We can provide solutions adapted to your specific requirements.

Real-time and historical reporting and statistics

To measure and understand how your contact center works, with the goal of diminishing costs while improving caller satisfaction: a must for any serious organization.

Workforce management (WFM)

The right agents, at the right place, at the right time. An ambitious but profitable challenge. Our consultants can help you with it.

Typical Mandates

Nu Echo's contact center and speech application consulting and development services can be provided in an advisory capacity, offered as turn-key projects, or anything in between. Our team is comprised of architects, analysts, quality assurance (QA) specialists, integrators, and software developers. Typical mandates for Nu Echo include:
  • Participation in all project stages
    • General project management
    • Needs analysis and functional analysis
    • Architecture
    • Specifications
    • Development
    • Implementation
    • Testing
    • Deployment
  • Auditing and optimization of production systems
  • Advice / assistance in creating or responding to requests for proposal (RFP)
Thanks to the involvement of [Nu Echo] and Desjardins, we were able to go into production sooner than planned. It was a big challenge and yet together we pulled it off.
Diane Charbonneau, Senior Manager

Contact us today to start a discussion about your customer experience or speech application requirements.