Our deep expertise, our complete lab covering a large range of contact center technologies, our independence from any technology and platform suppliers: these are all assets that make Nu Echo the ideal technological consultant. You really need a non-biased expert advise? A proof of concept? A complete customized solution? You have come to the right place.
For more than 10 years, our consultants bring their unparalleled expertise in supporting large organizations implement their interactive voice response applications, with or without speech recognition. Let us help you!
Because your callers don't enjoy spending time listening to on hold music or being transferred from one agent to another, our consultants can help you design, deploy and optimize routing strategies.
Since the early 2000's, all the information that is collected by telephony needs to make it to your agents' screens. Callers demand it. Agents appreciate it. Organizations make important savings.
Optimize agent activities while increasing customer satisfaction. Provide not only communication by phone, but also by chat via your website, as well as email processing. We can help you leverage all these communication channels.
Personalizing and optimizing the agent desktop, to include telephony features such as voice biometry, call recording or voice signature, are challenges we can help you undertake.
Our consultants support large organizations in analyzing and implementing the best caller identification strategies. Voice biometry is one of these strategies, but not the only one. We can provide solutions adapted to your specific requirements.
To measure and understand how your contact center works, with the goal of diminishing costs while improving caller satisfaction: a must for any serious organization.
The right agents, at the right place, at the right time. An ambitious but profitable challenge. Our consultants can help you with it.