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Reach Full Throttle

Reduce your risks and leverage our call center expertise in end-to-end call center testing.

From integration and smoke tests to application load and performance tests, our team can help you mitigate the risk associated with new contact center deployments.

Nu Echo's Contact Center and Telephony Infrastructure Testing services use automated testing to identify and solve critical and costly real-world performance issues in new and existing enterprise telecom and contact center systems, eliminating the opportunities for error that come with ad hoc testing and analysis of complex systems.

Key Features

Automated testing platform

With testing scenarios and system configuration details in place, simply click a button on the NuBot™ Platform and watch results arrive in real-time.

Comprehensive test methodology

Iterative testing of the capabilities, capacity, and performance that determine the success of a telecom or contact center project.

Support for edge cases

Test telecom and contact center systems up to —and beyond— their rated capacity to identify points of failure and other limitations.

Turn-key support

From bootstrapping a project to reviewing test plans and results to a fully outsourced Contact Center and Telephony Infrastructure Testing effort with reports and implementation recommendations.

Key Benefits

Reduce project risk, increase peace of mind

Cost-effective, timely solution that reduces the risk and uncertainty associated with deploying new systems, adding capacity, or upgrading components.

End-to-end view of complex system performance

Tests discrete telecom system components, service provider offerings, agents and the interactions between them.

Minimize opportunities for error

Eliminates or reduces the opportunities for error that come with makeshift testing and analysis of complex telecom systems.

Test systems at scale with minimal effort

Tests thousands of ports at a time to identify real-world system performance during day-to-day operations as well as the unexpected (surges, emergencies).

Because of Nu Echo's deep expertise and quest for excellence, I'm confident that my customers are in good hands.
Eric Masson, Account Executive
Genesys, Canada

Nu Echo's Contact Center and Telephony Infrastructure Testing services leverage the high capacity NuBot™ Automated Testing Platform, a comprehensive test methodology, and an extensive experience providing testing services to organizations across North America and Europe, to test telecom and contact center system capabilities and capacity, from carrier to agent, at scale.

Whether your telecom and contact center testing needs are last minute in nature or planned far in advance, whether you are comfortable with performance testing or don’t know where to start, we provide a cost-effective, timely solution that reduces the risk and uncertainty associated with new system deployments, technology migrations, capacity build outs, or component upgrades.

Interested in knowing more about how our team can help you reach peace of mind or learn about our testing methodology?