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Rasa Summit, Chatbot Conference, etc. : ce qu’il faut retenir (Article en anglais)
A couple of weeks ago, I had the opportunity to attend Bot Week in San Francisco. In addition to the main events – Rasa Summit and Chatbot Conference – I attended every event of the week to make the most of my stay in this innovative city, and oh! it was worth it. Not only […]
La RVI conversationnelle avec Rasa – 3e partie : gestion du dialogue (Article en anglais)
Dialogue requirements Our banking IVR is a self-service application in which a caller can execute tasks like paying a bill or getting an account balance. The dialogue includes a loop that allows the caller to carry out tasks as many times as he or she wants: ...
La RVI conversationnelle avec Rasa – 2e partie : l’utilisation de Rivr (Article en anglais)
On the Rivr Bridge... I know, there’s only one question on your mind right now: “What in the world is that name?”. First off, “Rivr” is because it uses Rivr, subtly mentioned in the first post, which is a Nu Echo created, open-sourced framework to write VoiceXML...
La RVI conversationnelle avec Rasa (Article en anglais)
The lasting relevance of VXML Since Nu Echo’s foundation in 2002, VoiceXML has been the bread and butter of our IVR application development. We’ve been using it to create many solutions ranging from turnkey address change and identity validation modules to large scale...
Dialogflow sous la loupe : la gestion des erreurs (Article en anglais)
We said it before, and we’ll say it again: error handling is a crucial element of the conversational UX for chatbot. In a previous post, we identified two primordial characteristics of good error handling. Firstly, it should be contextual, by avoiding generic messages...
Jusqu’où pouvez-vous aller? Gestion des attentes clients dans les démonstrations RVI conversationnelles (Article en anglais)
As conversational IVR designers and developers, our team is often asked to provide demos as a communication and sales tool with prospective clients. When a fully functioning interactive demo is needed, putting it together can require weeks of effort and involve many...
Nexmo et le streaming audio : un serveur d’enregistrement d’appel pour le grand public (Article en anglais)
Nexmo Voice Application Creating a Nexmo application is not complicated, as there is not much to configure: you have to provide a phone number and two webhook URLs: one to return a Nexmo Call Control Object (NCCO) containing instructions and one to receive event data....
Correction d’erreurs dans la RVI conversationnelle – 2e partie (Article en anglais)
In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and confirmation of multi-step transactions. In Part...
Embarquer dans le train agile (Article en anglais)
According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its most popular methodologies. We...