NuSkills™ is a skill assignment solution for the Genesys Customer Experience Platform that enables managers to quickly assign skills to agents now and in the future.
Skills assignment made SIMPLEContact us
NuSkills significantly reduces the complexity and effort associated with producing skill assignments, replacing labour-intensive and error-prone manual processes. Speak with one of our sales professionals to learn more about how NuSkills can work for you.
Leveraging data about skills, agents, agent groups, and business units from Genesys Configuration Server, NuSkills uses an intuitive web-based interface to create skill assignments that ensure agents with the right skills receive routed calls.
NuSkills organizes required agent skills into reusable profiles that can be assigned to agent groups or individual agents immediately or on an ongoing basis. Standardized skill profiles enhance efficiency when creating skill assignments, allowing the contact center manager to save time and avoid manual entries (and the errors that often accompany them).
Group together the skills and skill levels required for a given task. Reuse across assignments to save time and eliminate mistakes.
Associate/pair skill profile with skill requirements to generate appropriate skill assignments for individual agents and agent groups.
Assign skills to agents and agent groups immediately, in the future, or on a recurring basis.
Validate skill assignments (agent appropriateness, availability) before they are published.
Role-based access control
Leverage account details from Genesys, including user access rights to provide support for multiple users.
Mutiple business units
Support for multiple business units and contact centers, limiting access rights and authoring to associated administrators defined in Genesys.
Inspect all modifications made to the system over time, through an effective yet intuitive interface.
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