{"id":5781,"date":"2019-01-21T14:00:08","date_gmt":"2019-01-21T18:00:08","guid":{"rendered":"https:\/\/zux.zsm.mybluehost.me\/majoctobre2019\/?p=5781"},"modified":"2021-09-20T11:27:07","modified_gmt":"2021-09-20T15:27:07","slug":"dialogflow-and-beyond-article-en-anglais","status":"publish","type":"post","link":"https:\/\/www.nuecho.com\/fr\/dialogflow-and-beyond-article-en-anglais\/","title":{"rendered":"Dialogflow: Un \u00e9tat des lieux (Article en anglais)"},"content":{"rendered":"<p class=\"graf graf--p graf--hasDropCapModel graf--hasDropCap\"><span class=\"graf-dropCap\">Nu<\/span> Echo has been using <a class=\"markup--anchor markup--p-anchor external\" href=\"https:\/\/dialogflow.com\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/dialogflow.com\/\">Google Dialogflow<\/a> for some time now and would like to take a moment to share our thoughts about using the platform for chatbot and intelligent virtual agent projects within enterprise organizations. In this blog post, we will describe what Dialogflow is good for, its current limitations, and how we work around those limitations to get the most out of our development. We will also explore our plans for the future as part of our IVA Solutions practice. This article will solely focus on an engineering perspective to kick off this series but please watch for future posts which will touch on dialogue management and conversational aspects to be considered for great IVA development and more!<\/p>\n<h3 class=\"graf graf--h3\">What makes it great!<\/h3>\n<p class=\"graf graf--p graf--hasDropCapModel graf--hasDropCap\"><span class=\"graf-dropCap\">B<\/span>rowsing around Dialogflow\u2019s website, you can easily find the benefits. Some are accurate, others are less evident as true benefits or are lacking as of yet. Let\u2019s start by considering what some of the true benefits are that we have been able to experience and take advantage of:<\/p>\n<p class=\"graf graf--p\"><strong class=\"markup--strong markup--p-strong\">Quick and easy to start building<\/strong>: Yes! You can truly create your first bot within a matter of minutes. I think my mother did one in, like, 16 minutes, while cooking her famous apple jelly. You login to the console, create an agent project, create one or two intents, and then try it out within the console. Instant reward. A few more clicks to activate the Phone Gateway integration and then you can, yes, call in (assuming your bot is en-US for now). Small dopamine rush.<\/p>\n<p class=\"graf graf--p\"><strong class=\"markup--strong markup--p-strong\">Built on Google infrastructure<\/strong>: From within a project, you can tap into the rich Google Cloud ecosystem. Conversation logs get pushed over <a class=\"markup--anchor markup--p-anchor external\" href=\"https:\/\/cloud.google.com\/stackdriver\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/cloud.google.com\/stackdriver\/\">Stackdriver<\/a>, fulfillment is only a few <a class=\"markup--anchor markup--p-anchor external\" href=\"https:\/\/cloud.google.com\/functions\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/cloud.google.com\/functions\/\">Google Cloud Functions<\/a> or <a class=\"markup--anchor markup--p-anchor external\" href=\"https:\/\/firebase.google.com\/docs\/functions\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/firebase.google.com\/docs\/functions\/\">Firebase Functions<\/a> away, security and containment are directly handled as part of <a class=\"markup--anchor markup--p-anchor external\" href=\"https:\/\/cloud.google.com\/iam\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/cloud.google.com\/iam\/\">IAM<\/a>, while <a class=\"markup--anchor markup--p-anchor external\" href=\"https:\/\/cloud.google.com\/speech-to-text\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/cloud.google.com\/speech-to-text\/\">speech-to-text<\/a> and <a class=\"markup--anchor markup--p-anchor external\" href=\"https:\/\/cloud.google.com\/text-to-speech\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/cloud.google.com\/text-to-speech\/\">text-to-speech<\/a> relies on Google Cloud respective APIs. And frankly, although we are using some beta features, the platform is quite stable.<\/p>\n<p class=\"graf graf--p\"><strong class=\"markup--strong markup--p-strong\">Easy to scale<\/strong>: Seriously! This is an additional benefit to the point above. No need to worry about any sort of viral effect your bot might experience. There\u2019s not even a dial or knob to tweak or turn on. It\u2019s essentially all done behind the scenes. Coupled with Google Cloud Functions for serverless fulfillment stage and you\u2019re golden.<\/p>\n<p class=\"graf graf--p\"><strong class=\"markup--strong markup--p-strong\">Strong natural language understanding (NLU) capabilities<\/strong>: So far so good on this front. We definitely have yet to push the limits but its context-based approach appears to be robust. More on that to come in future posts.<\/p>\n<h3 class=\"graf graf--h3\">Where it might fall a little short\u2026<\/h3>\n<p>&gt; <a class=\"external\" href=\"https:\/\/medium.com\/cxinnovations\/dialogflow-and-beyond-67991b3dc87f\" target=\"_blank\" rel=\"noopener noreferrer\">CLICK HERE<\/a> to read the full blog post<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nu Echo has been using Google Dialogflow for some time now and would like to take a moment to share our thoughts about using the platform for chatbot and intelligent virtual agent projects within enterprise organizations. In this blog post, we will describe what Dialogflow is good for, its current limitations, and how we work [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":1523,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-5781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogue"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dialogflow: Un \u00e9tat des lieux (Article en anglais) &#183; AI Virtual Voice Experts with Google Dialogflow CX - CCAI - Nu Echo<\/title>\n<meta name=\"description\" content=\"Does your FAQ stand for Fail to Answer Questions?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nuecho.com\/fr\/dialogflow-and-beyond-article-en-anglais\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dialogflow: Un \u00e9tat des lieux (Article en anglais) &#183; AI Virtual Voice Experts with Google Dialogflow CX - CCAI - Nu Echo\" \/>\n<meta property=\"og:description\" content=\"Does your FAQ stand for Fail to Answer Questions?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.nuecho.com\/fr\/dialogflow-and-beyond-article-en-anglais\/\" \/>\n<meta property=\"og:site_name\" content=\"AI Virtual Voice Experts with Google Dialogflow CX - CCAI - Nu Echo\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nuechoinc\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-21T18:00:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-20T15:27:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.nuecho.com\/wp-content\/uploads\/2019\/03\/Dialogflow-blog-1200x900.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Pascal Desch\u00eanes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nuecho\" \/>\n<meta name=\"twitter:site\" content=\"@nuecho\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pascal Desch\u00eanes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.nuecho.com\/fr\/dialogflow-and-beyond-article-en-anglais\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.nuecho.com\/fr\/dialogflow-and-beyond-article-en-anglais\/\"},\"author\":{\"name\":\"Pascal Desch\u00eanes\",\"@id\":\"https:\/\/www.nuecho.com\/fr\/#\/schema\/person\/f60aa824f38f0eaf2cf4ca42ca9718c1\"},\"headline\":\"Dialogflow: Un \u00e9tat des lieux (Article en anglais)\",\"datePublished\":\"2019-01-21T18:00:08+00:00\",\"dateModified\":\"2021-09-20T15:27:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.nuecho.com\/fr\/dialogflow-and-beyond-article-en-anglais\/\"},\"wordCount\":450,\"publisher\":{\"@id\":\"https:\/\/www.nuecho.com\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.nuecho.com\/fr\/dialogflow-and-beyond-article-en-anglais\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.nuecho.com\/wp-content\/uploads\/2019\/03\/Dialogflow-blog-1200x900.jpg\",\"articleSection\":[\"Blogue\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.nuecho.com\/fr\/dialogflow-and-beyond-article-en-anglais\/\",\"url\":\"https:\/\/www.nuecho.com\/fr\/dialogflow-and-beyond-article-en-anglais\/\",\"name\":\"Dialogflow: Un \u00e9tat des lieux (Article en anglais) &#183; 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