{"id":5802,"date":"2019-02-05T14:00:57","date_gmt":"2019-02-05T18:00:57","guid":{"rendered":"https:\/\/zux.zsm.mybluehost.me\/majoctobre2019\/?p=5802"},"modified":"2021-09-20T11:27:12","modified_gmt":"2021-09-20T15:27:12","slug":"conversational-ux-for-chatbots-article-en-anglais","status":"publish","type":"post","link":"https:\/\/www.nuecho.com\/fr\/conversational-ux-for-chatbots-article-en-anglais\/","title":{"rendered":"L\u2019exp\u00e9rience utilisateur conversationnelle appliqu\u00e9e aux chatbots (Article en anglais)"},"content":{"rendered":"<h2 >An overview of essential discourse patterns, part 1<\/h2>\n<p>Here at Nu Echo, we\u2019ve been involved in the conversational space for quite some time now. One of the things we learned is that while creating a simple chatbot may take a few days (or even just a few minutes), <a class=\"markup--anchor markup--p-anchor external\" href=\"https:\/\/medium.com\/cxinnovations\/building-a-truly-conversational-chatbot-takes-more-than-30-minutes-e210412a49a1\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/medium.com\/cxinnovations\/building-a-truly-conversational-chatbot-takes-more-than-30-minutes-e210412a49a1\">creating one that is<em class=\"markup--em markup--p-em\">truly<\/em> conversational requires a lot more time<\/a> and expertise.<\/p>\n<p id=\"6fec\" class=\"graf graf--p graf-after--p\">The purpose of this article is to present a list of the most important discourse patterns required to build what we consider a good conversational chatbot. This list is not exhaustive, but even then, it was quite long, so we decided to split it in multiple parts. This one will focus primarily on error handling and error messages.<\/p>\n<p>Please note that we will only talk about task-oriented chatbots (also called <em class=\"markup--em markup--p-em\">transactional chatbots<\/em>), i.e. bots that are designed to accomplish a task or a set of tasks, as typically opposed to chit-chat bots, whose primary objective is to maintain an organic conversation as long as possible. That second type of chatbot presents <a class=\"markup--anchor markup--p-anchor external\" href=\"https:\/\/medium.com\/r\/?url=https%3A%2F%2Fonlim.com%2Fen%2Fchit-chat-chatbots-and-how-to-make-them-better%2F\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-href=\"https:\/\/medium.com\/r\/?url=https%3A%2F%2Fonlim.com%2Fen%2Fchit-chat-chatbots-and-how-to-make-them-better%2F\">its own set of very interesting challenges<\/a>, but it will not be the subject of this series of articles. We also won\u2019t talk about implementation, as it can greatly differ depending on the technology that is used for development.<\/p>\n<h4>Contextual and progressive error handling<\/h4>\n<p>Have you ever tried to interact with a bot, only to hit a conversational wall?<\/p>\n<p>&gt; <a class=\"external\" href=\"https:\/\/medium.com\/cxinnovations\/conversational-ux-for-chatbots-ca8cc8e08ea\" target=\"_blank\" rel=\"noopener noreferrer\">Read full version blog post <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An overview of essential discourse patterns, part 1 Here at Nu Echo, we\u2019ve been involved in the conversational space for quite some time now. One of the things we learned is that while creating a simple chatbot may take a few days (or even just a few minutes), creating one that istruly conversational requires a [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":1512,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5,39],"tags":[],"class_list":["post-5802","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogue","category-iva-fr"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019exp\u00e9rience utilisateur conversationnelle appliqu\u00e9e aux chatbots (Article en anglais) &#183; AI Virtual Voice Experts with Google Dialogflow CX - CCAI - Nu Echo<\/title>\n<meta name=\"description\" content=\"Does your FAQ stand for Fail to Answer Questions?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nuecho.com\/fr\/conversational-ux-for-chatbots-article-en-anglais\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019exp\u00e9rience utilisateur conversationnelle appliqu\u00e9e aux chatbots (Article en anglais) &#183; AI Virtual Voice Experts with Google Dialogflow CX - CCAI - Nu Echo\" \/>\n<meta property=\"og:description\" content=\"Does your FAQ stand for Fail to Answer Questions?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.nuecho.com\/fr\/conversational-ux-for-chatbots-article-en-anglais\/\" \/>\n<meta property=\"og:site_name\" content=\"AI Virtual Voice Experts with Google Dialogflow CX - CCAI - Nu Echo\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nuechoinc\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-05T18:00:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-20T15:27:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.nuecho.com\/wp-content\/uploads\/2019\/03\/Chatbots_1200X900.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Guillaume Voisine\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nuecho\" \/>\n<meta name=\"twitter:site\" content=\"@nuecho\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Guillaume Voisine\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.nuecho.com\/fr\/conversational-ux-for-chatbots-article-en-anglais\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.nuecho.com\/fr\/conversational-ux-for-chatbots-article-en-anglais\/\"},\"author\":{\"name\":\"Guillaume Voisine\",\"@id\":\"https:\/\/www.nuecho.com\/fr\/#\/schema\/person\/b457d67899e1012c82160eab42562164\"},\"headline\":\"L\u2019exp\u00e9rience utilisateur conversationnelle appliqu\u00e9e aux chatbots (Article en anglais)\",\"datePublished\":\"2019-02-05T18:00:57+00:00\",\"dateModified\":\"2021-09-20T15:27:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.nuecho.com\/fr\/conversational-ux-for-chatbots-article-en-anglais\/\"},\"wordCount\":250,\"publisher\":{\"@id\":\"https:\/\/www.nuecho.com\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.nuecho.com\/fr\/conversational-ux-for-chatbots-article-en-anglais\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.nuecho.com\/wp-content\/uploads\/2019\/03\/Chatbots_1200X900.jpg\",\"articleSection\":[\"Blogue\",\"IVA\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.nuecho.com\/fr\/conversational-ux-for-chatbots-article-en-anglais\/\",\"url\":\"https:\/\/www.nuecho.com\/fr\/conversational-ux-for-chatbots-article-en-anglais\/\",\"name\":\"L\u2019exp\u00e9rience utilisateur conversationnelle appliqu\u00e9e aux chatbots (Article en anglais) &#183; 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