Interactive Voice Response
(IVR) Solutions

Our IVRs leverage natural language understanding, speech recognition and sophisticated conversational dialog design to deliver an efficient and effortless caller experience for your customers.

We work with you to develop custom, full-service solutions to match your business realities, building a modern conversational platform your customers will actually want to use.

 

Our IVR services & solutions

Full cycle IVR development

From performing upgrades to designing a new IVR system from scratch, our experts can help at every step of your IVR development and deployment.

Conversational user experience (CUX) design

Our expert team of CUX designers has more than 15 years of experience in crafting successful user-centric and voice-enabled experiences.

Conversational expertise

An industry leader in speech recognition, natural language understanding and machine learning, Nu Echo puts its wealth of conversational expertise to work for you.

IVR consulting

From directed dialog to conversational speech IVR application design and development, we provide a broad range of IVR consulting services across multiple platforms to deliver the best speech recognition performance available.

Fast track natural language call steering

Our team works with you to design and deploy a custom natural language call steering solution that you can test out at low risk and with minimal disruption to your environments, all within a competitive timeframe and budget.

Looking to take your voice channel to the next level?

IVR audit

We analyze every component of your existing voice channel to identify issues and propose improvements, all to optimize your customer experience.

Speech Recognition Optimisation

Our innovative and proprietary speech recognition optimisation tools deliver improved accuracy to optimize your voice application.

Benefits

How our IVRs can elevate your enterprise

Our conversational IVR solutions make self-service easier and more efficient than ever for your customers, and quickly transfer them to the right live agent if they have more complex requests.

Improve the customer experience

Optimize your chat channel to boost customer satisafaction and loyalty while creating more revenue opportunities.

Simplify every call

Our IVR solutions allow your customers to speak in their own words instead of having to navigate complex menus, helping you better understand the reason for their call.

Resolve customer requests faster

Our IVR solutions are highly responsive, speeding up the resolution process.

Improve call routing precision

Our IVRs provide accurate call routing to minimize misdirected calls and internal transfers.

Maximize self-service

Our custom IVRs allow you to offer more automated service to reduce live agent chat times.

Gather key customer data with analytics

Our intelligent IVR solutions gather valuable insights to help you identify trends and areas to improve.

Handle larger volume requests

Our IVRs can deal with more requests and issues in less time while minimizing errors.

Solve issues and emergencies quickly

Our IVRs make it easier than ever for you to handle PR issues and other emergencies.

Provide a global service

Our IVRs can provide customer service in multiple languages, allowing you to penetrate global markets.

The differentiators

Why our IVRs are a game changer

Driving IVR innovation
Nu Echo is leading the way in natural language understanding and sophisticated conversational dialog design.

Optimizing every call
Our conversational IVR solutions are simple, efficient and intuitive, making it easier and more enjoyable than ever for customers to communicate with your enterprise.

Putting next-gen tech to work for you
We leverage the latest speech recognition technologies to handle higher volumes of even the most complex interactions, and to deploy more flexible user interface designs.

Like what you hear?

Meet our partners and collaborators

From our blog

Corrections in Conversational IVR – Part 2

Corrections in Conversational IVR – Part 2 In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and...

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Getting on the Agile Train

Getting on the Agile Train According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its...

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