by Jeremy Parent | May 20, 2019 | Content, IVA
Nexmo Audio Streaming Oumph: Call Recording Server for the Masses Nexmo is an API platform made to control calls and messages. One of its newest features allows audio streaming of a phone call to your own server via a websocket. With it we can easily create web... 
by Linda Thibault | May 14, 2019 | Content, IVR
Corrections in Conversational IVR – Part 2 In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and... 
by Alexandre D'Hersin | May 9, 2019 | Content, IVR
Getting on the Agile Train According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its... 
by Linda Thibault | May 6, 2019 | Content, IVR
Corrections in Conversational IVR (Part 1) One of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like... 
by Yves Normandin | May 3, 2019 | Content
SpeechTEK 2019 Review: Conversational AI is now all about the telephone channel Conversational AI was clearly one of the biggest themes this year at SpeechTEK (Apr 29 – May 1, 2019, Washington DC). And SpeechTEK being a speech technology conference, the emphasis... 
by Pascal Deschênes | May 2, 2019 | Content, Dialogflow, IVA
Dialogflow Distilled: On Preemptive Slot-filling versus Branching As we gain experience with Google Dialogflow, we like to take a step back and identify usage patterns to feed in our development practices. This blog post aims at depicting and distilling one of such...