Corrections in Conversational IVR – Part 2

Corrections in Conversational IVR – Part 2

Corrections in Conversational IVR – Part 2 In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and...
Getting on the Agile Train

Getting on the Agile Train

Getting on the Agile Train According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its...
Corrections in Conversational IVR (Part 1)

Corrections in Conversational IVR (Part 1)

Corrections in Conversational IVR (Part 1) One of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like...
Whaddya mean, conversational IVR?

Whaddya mean, conversational IVR?

Whaddya mean, conversational IVR? Conversational interfaces are everywhere these days. Chatbots are said to be conversational. Virtual assistants are conversational. And now, interactive voice response systems, or IVRs, should also be conversational. But what does it...