Study on the use of conversational artificial intelligence in contact centers
Nu Echo, an expert in intelligent conversational automation, is currently conducting a study to learn more about the vision and the challenges that contact centers face in adopting these new technologies.
This is why we are asking for your opinion today.
This survey focuses on the characteristics and activities of businesses using AI-based conversational automation systems.
It takes approximately 8 minutes to answer all of the questions. All data collected will remain anonymous.
We will publish the results of this survey so that you can access the outcome.
Thank you for your collaboration!
(Survey closed on May 31, 2020)
About the author: Stéphane Séguin
VP Sales and Marketing