Platforms & Technologies

Fearless innovations for a fast changing world

The world of tech is constantly evolving, and it’s our mission to make sure our clients can keep up. Nu Echo’s expert team has its finger firmly on the pulse of the latest conversational innovations and the most powerful platforms, to help you stay on top of ever-changing business and customer demands.

In collaboration with our industry-leading technology partners, we design and deploy conversational solutions that are fully customized to you. Every technology and platform we choose has its own strategic benefits, helping you deliver the best customer experience across all channels and achieve every business goal.

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Meet our technology partners

Nuance

Nuance is leading the way in conversational AI, building intuitive technologies from speech recognition to voice biometrics that adapt to every business and unique situation. With decades of industry experience, Nuance is a trusted partner to 85 percent of Fortune 100 companies.

Google Dialogflow

Google Dialogflow develops game-changing solutions including voice apps and chatbots powered by AI, with technologies based on natural language conversations. It connects users on its website, mobile app, Google Assistant, Amazon Alexa, Facebook Messenger and other popular platforms.

Rasa

Rasa develops open source machine learning tools for developers to create, enhance and deploy the best text-and voice-based, context-sensitive AI virtual assistants.

Genesys

Genesys powers 25 billion of the world’s best customer experiences every year, connecting employee and customer conversations across all channels. Its industry-leading solutions foster true omni-channel engagement, performing equally well across all channels, on-premise and in the cloud.

Nexmo

Nexmo, the Vonage API platform, helps growing startups and agile enterprises enhance their customer experience and achieve new business outcomes at scale. Its easy-to-use APIs, global platform and expert support allow you to abstract the complexity of communications and innovate faster.

CallMiner

CallMiner is a proud provider of speech analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With years of industry leadership and over 2 billion hours of conversations mined, CallMiner deliver exceptional value to customers with highly effective, usable, and scalable speech analytics solutions.

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