Why Nu Echo?
17 years of conversational expertise
Conversational user experience design is about how to ask questions to get predictable responses; how to handle user digressions, corrections, changes of mind; how to manage NLU confidence scores; how to recover from an ASR or NLU failure; how to lead the conversation to maximize success while giving users a sense of control. It is both art and science. But it’s certainly not the kind of expertise that can be improvised. It’s built on years of experience developing best practices and learning what works and what doesn’t.
We were doing conversational user experience design long before people even knew it existed. We have built our conversational practice over the past 17 years so that you don’t have to repeat the mistakes of others.
Proven engineering practices
No matter what development tools you use, an intelligent virtual agent is a complex application that needs to be developed with solid engineering practices that enable you to frequently release new versions that are always bug-free and perform flawlessly.
NLU optimization expertise: Because accuracy matters
No matter how good a conversational design is, if NLU accuracy is not there, the entire virtual agent project will end up in failure. For the past 17 years, we have been refining our NLU optimization methodologies and tools to ensure that our conversational solutions deliver the best possible accuracy, success rate, and user experience.
In fact, that’s what we are best known for. Companies across North America come to us simply to improve NLU and ASR accuracy of their current conversational applications.
The Nuance communications technologies experts
No company in North America understands Nuance technologies better than Nu Echo. For the past 17 years, we have not only deployed multiple Nuance-based solutions, but we constantly perform tests with the Nuance technology and compare it with competing technologies on a wide variety of speech recognition and natural language understanding tasks.
In fact, companies across North America come to us when they need to optimize the accuracy of their Nuance based IVR solutions.