Get in the loop

We keep you connected on all things conversational, bringing you the latest news, events and innovations around the globe.

Conversational automation initiatives – Our Survey

Conversational automation initiatives – Our Survey

BlogStudy on the use of conversational artificial intelligence in contact centers   Nu Echo, an expert in intelligent conversational automation, is currently conducting a study to learn more about the vision and the challenges that contact centers face in adopting...

read more
When “cancel” does not mean “cancel”

When “cancel” does not mean “cancel”

BlogInterpreting global commands in conversational IVR   To give callers some control over the conversation, a conversational IVR should always recognize, interpret, and respond to a handful of global commands. Well known global commands are “repeat”, “main...

read more
Does your FAQ stand for Fail to Answer Questions?

Does your FAQ stand for Fail to Answer Questions?

BlogFrom FAQs to chatbots: Improve customer experience with conversational question answering. A significant portion of customer service inquiries is about users wanting an answer to a question. Organizations are rightfully motivated to provide efficient means for...

read more

Nu Echo is pleased to offer a 1-Hour Free consultation with one of our experts. 

Let’s discuss your conversational automation projects and explore what we can do for you.

Want to find out even more?

Get in touch with us today.