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Developing Conversational IVR Using Rasa

Developing Conversational IVR Using Rasa

BlogWelcome to the first installment of our series on the development of interactive voice response (IVR) applications using Rasa! There has been a lot of buzz around Rasa recently (version 1.0 has been released a few weeks ago, along with Rasa X). At Nu Echo, we have...

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Corrections in Conversational IVR – Part 2

Corrections in Conversational IVR – Part 2

Blog In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and confirmation of multi-step transactions. In...

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