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Developing Conversational IVR Using Rasa

Developing Conversational IVR Using Rasa

BlogWelcome to the first installment of our series on the development of interactive voice response (IVR) applications using Rasa! There has been a lot of buzz around Rasa recently (version 1.0 has been released a few weeks ago, along with Rasa X). At Nu Echo, we have...

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Corrections in Conversational IVR – Part 2

Corrections in Conversational IVR – Part 2

Blog In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and confirmation of multi-step transactions. In...

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Getting on the Agile Train

Getting on the Agile Train

Blog According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its most popular...

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Corrections in Conversational IVR (Part 1)

Corrections in Conversational IVR (Part 1)

BlogOne of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like chatbots, and voice based interfaces like...

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