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Question answering experiments with the Dialogflow FAQ Knowledge Connectors
Chatbots come in multiple forms and can serve many different purposes. Without pretending to exhaustivity, we can mention the task-oriented bots, that aim to assist a user in a given set of transactional tasks, like, for example, banking operations the chit-chat bots,...
Natural Language Call Steering: Your Gateway to Conversational Automation
A few years ago, when one picked up the phone to reach an organization, it was mostly to ask simple questions or perform simple tasks. The phone channel was the main doorway to obtain information and services. Over the years, however, digital channels and...
Chatbots, Voicebots, IVA, IVR: Sorting through the confusion
In the past few years, we have witnessed the introduction of a bunch of new terms and expressions related to conversational systems and interfaces: chatbots, voicebots, intelligent virtual agents (IVAs), intelligent virtual assistants (IVAs), etc. Unfortunately, all...
Does your FAQ stand for Fail to Answer Questions?
From FAQs to chatbots: Improve customer experience with conversational question answering. A significant portion of customer service inquiries is about users wanting an answer to a question. Organizations are rightfully motivated to provide efficient means for users...
Making every call count
Rasa Summit, Chatbot Conference, etc.: An Overall Impression
Developing Conversational IVR Using Rasa Part 3: Dialogue Management
This post is the third installment of our series on developing a banking conversational IVR using Rasa. In this post, we will explore dialogue management strategies. I will first describe what our dialogue requirements were, then I will explain why we opted for a...
Developing Conversational IVR Using Rasa Part 2: The Rivr Bridge
Hi again! If you are here, reading the second episode of our series on the development of interactive voice response (IVR) applications using Rasa, I’m assuming you have read its first episode by my colleague David. If not, I recommend you read it, as it introduces...
Developing Conversational IVR Using Rasa
Welcome to the first installment of our series on the development of interactive voice response (IVR) applications using Rasa! There has been a lot of buzz around Rasa recently (version 1.0 has been released a few weeks ago, along with Rasa X). At Nu Echo, we have...