Get in the loop

A few years ago, when one picked up the phone to reach an organization, it was mostly to ask simple questions or perform simple tasks. The phone channel was the main doorway to obtain information and services. Over the years, however, digital channels and...

This post is the third installment of our series on developing a banking conversational IVR using Rasa. In this post, we will explore dialogue management strategies. I will first describe what our dialogue requirements were, then I will explain why we opted for a...

Hi again! If you are here, reading the second episode of our series on the development of interactive voice response (IVR) applications using Rasa, I’m assuming you have read its first episode by my colleague David. If not, I recommend you read it, as it introduces...

Welcome to the first installment of our series on the development of interactive voice response (IVR) applications using Rasa! There has been a lot of buzz around Rasa recently (version 1.0 has been released a few weeks ago, along with Rasa X). At Nu Echo, we have...