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Chatbots, Voicebots, IVA, IVR: Sorting through the confusion
In the past few years, we have witnessed the introduction of a bunch of new terms and expressions related to conversational systems and interfaces: chatbots, voicebots, intelligent virtual agents (IVAs), intelligent virtual assistants (IVAs), etc. Unfortunately, all...
Does your FAQ stand for Fail to Answer Questions?
From FAQs to chatbots: Improve customer experience with conversational question answering. A significant portion of customer service inquiries is about users wanting an answer to a question. Organizations are rightfully motivated to provide efficient means for users...
Making every call count
Rasa Summit, Chatbot Conference, etc.: An Overall Impression
Developing Conversational IVR Using Rasa Part 3: Dialogue Management
This post is the third installment of our series on developing a banking conversational IVR using Rasa. In this post, we will explore dialogue management strategies. I will first describe what our dialogue requirements were, then I will explain why we opted for a...
Developing Conversational IVR Using Rasa Part 2: The Rivr Bridge
Hi again! If you are here, reading the second episode of our series on the development of interactive voice response (IVR) applications using Rasa, I’m assuming you have read its first episode by my colleague David. If not, I recommend you read it, as it introduces...
Developing Conversational IVR Using Rasa
Welcome to the first installment of our series on the development of interactive voice response (IVR) applications using Rasa! There has been a lot of buzz around Rasa recently (version 1.0 has been released a few weeks ago, along with Rasa X). At Nu Echo, we have...
Dialogflow distilled: On error handling
We said it before, and we’ll say it again: error handling is a crucial element of the conversational UX for chatbot.
How Far Can You Go? Managing Expectations in Conversational IVR Demos
How Far Can You Go? Managing Expectations in Conversational IVR Demos As conversational IVR designers and developers, our team is often asked to provide demos as a communication and sales tool with prospective clients. When a fully functioning interactive demo is...