Nu Echo Contact Center Solution Providers

CX Solution Providers

The Conversational Innovation Company

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Services & Solutions

Contact Center Solutions

Nu Echo is a leading Canadian Genesys partner. We work with enterprise organisations who choose Genesys PureEngage as their client experience platform.

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Services & Solutions

Conversational IVR Solutions

Nu Echo was founded fifteen years ago with the mission to deliver the best speech-enabled conversational IVR experience available.

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Chatbots and IVAs

Intelligent Virtual Agent (IVA) Solutions

Nu Echo’s custom designed intelligent virtual agents (assistants) are built to maximize customer experience and customer service through the chat channel.

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Because of Nu Echo’s deep expertise and quest for excellence, I’m confident that my customers are in good hands.
Account Executive Genesys, Canada

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LATEST BLOG POST

Dialogflow and Beyond

Nu Echo has been using Google Dialogflow for some time now and would like to take a moment to share our thoughts about using the platform for chatbot and intelligent virtual agent projects within enterprise organizations. In this blog post, we will describe what Dialogflow is good for, its current limitations, and how we work around those limitations to get the most out of our development. We will also explore our plans for the future as part of our IVA Solutions practice. This article will solely focus on an engineering perspective to kick off this series but please watch for future posts which will touch on dialogue management and conversational aspects to be considered for great IVA development and more!

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Our Clients & Projects

Nu Echo has worked with industry leading organizations

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The Canadian Imperial Bank of Commerce, commonly referred to as CIBC, is one of the Big Five banks in Canada. The bank is headquartered at Commerce Court in Toronto, Ontario.

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Hydro-Québec is a public utility that manages the generation, transmission and distribution of electricity in Quebec.

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Careers

Join our team!

Nu Echo offers a progressive work environment which attracts top talent. Learn more about all the benefits of working for a leader in CC solutions and CX innovation.

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