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We keep you connected on all things conversational, bringing you the latest news, events and innovations around the globe.

Developing Conversational IVR Using Rasa

Developing Conversational IVR Using RasaWelcome to the first installment of our series on the development of interactive voice response (IVR) applications using Rasa! There has been a lot of buzz around Rasa recently (version 1.0 has been released a few weeks ago,...

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Customer Contact Week

Customer Contact WeekCustomer Contact WeekJune 24-28 | The Mirage, Las Vegas   Nu Echo will be attending Customer Contact Week, the world’s largest customer contact event with Nexmo. Interested in what we have to offer?Nu Echo’s Director of Partnerships and...

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Genesys | Xperience19

Genesys | Xperience19 Looking Forward to Genesys' Xperience19   Conference in Denver The Nu Echo team is excited to attend Genesys' event, Xperience19, in Denver June 10-13. The sales team will be available to meet one on one. Let us show you how our specialized,...

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Corrections in Conversational IVR – Part 2

Corrections in Conversational IVR – Part 2 In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and...

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Getting on the Agile Train

Getting on the Agile Train According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its...

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