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Developing Conversational IVR Using Rasa Part 2: The Rivr BridgeHi again! If you are here, reading the second episode of our series on the development of interactive voice response (IVR) applications using Rasa, I’m assuming you have read its first episode by my...read more
Developing Conversational IVR Using RasaWelcome to the first installment of our series on the development of interactive voice response (IVR) applications using Rasa! There has been a lot of buzz around Rasa recently (version 1.0 has been released a few weeks ago,...read more
We said it before, and we’ll say it again: error handling is a crucial element of the conversational UX for chatbot.read more
How Far Can You Go? Managing Expectations in Conversational IVR Demos As conversational IVR designers and developers, our team is often asked to provide demos as a communication and sales tool with prospective clients. When a fully functioning interactive demo is...read more
May 23, 2019 | Event
Customer Contact WeekCustomer Contact WeekJune 24-28 | The Mirage, Las Vegas Nu Echo will be attending Customer Contact Week, the world’s largest customer contact event with Nexmo. Interested in what we have to offer?Nu Echo’s Director of Partnerships and...read more
Nexmo Audio Streaming Oumph: Call Recording Server for the Masses Nexmo is an API platform made to control calls and messages. One of its newest features allows audio streaming of a phone call to your own server via a websocket. With it we can easily create web...read more
May 15, 2019 | Event
Genesys | Xperience19 Looking Forward to Genesys' Xperience19 Conference in Denver The Nu Echo team is excited to attend Genesys' event, Xperience19, in Denver June 10-13. The sales team will be available to meet one on one. Let us show you how our specialized,...read more
Corrections in Conversational IVR – Part 2 In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and...read more
Getting on the Agile Train According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its...read more
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