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Customer Contact Week

Customer Contact WeekCustomer Contact WeekJune 24-28 | The Mirage, Las Vegas   Nu Echo will be attending Customer Contact Week, the world’s largest customer contact event with Nexmo. Interested in what we have to offer?Nu Echo’s Director of Partnerships and...

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Genesys | Xperience19

Genesys | Xperience19 Looking Forward to Genesys' Xperience19   Conference in Denver The Nu Echo team is excited to attend Genesys' event, Xperience19, in Denver June 10-13. The sales team will be available to meet one on one. Let us show you how our specialized,...

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Corrections in Conversational IVR – Part 2

Corrections in Conversational IVR – Part 2 In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and...

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Getting on the Agile Train

Getting on the Agile Train According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its...

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Corrections in Conversational IVR (Part 1)

Corrections in Conversational IVR (Part 1)One of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like...

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Conversational UX for chatbots – part 2

Conversational UX for chatbots – part 2An overview of essential discourse patterns, part 2 This is a continuation of our description of essential discourse patterns for chatbots. If you haven’t read it already, part 1 (which was about error handling and error...

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