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May 23, 2019 | Event
Customer Contact WeekCustomer Contact WeekJune 24-28 | The Mirage, Las Vegas Nu Echo will be attending Customer Contact Week, the world’s largest customer contact event with Nexmo. Interested in what we have to offer?Nu Echo’s Director of Partnerships and...read more
Nexmo Audio Streaming Oumph: Call Recording Server for the Masses Nexmo is an API platform made to control calls and messages. One of its newest features allows audio streaming of a phone call to your own server via a websocket. With it we can easily create web...read more
May 15, 2019 | Event
Genesys | Xperience19 Looking Forward to Genesys' Xperience19 Conference in Denver The Nu Echo team is excited to attend Genesys' event, Xperience19, in Denver June 10-13. The sales team will be available to meet one on one. Let us show you how our specialized,...read more
Corrections in Conversational IVR – Part 2 In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and...read more
Getting on the Agile Train According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its...read more
Corrections in Conversational IVR (Part 1)One of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like...read more
May 3, 2019 | Content
SpeechTEK 2019 Review: Conversational AI is now all about the telephone channelConversational AI was clearly one of the biggest themes this year at SpeechTEK (Apr 29 - May 1, 2019, Washington DC). And SpeechTEK being a speech technology conference, the emphasis was...read more
Dialogflow Distilled: On Preemptive Slot-filling versus BranchingAs we gain experience with Google Dialogflow, we like to take a step back and identify usage patterns to feed in our development practices. This blog post aims at depicting and distilling one of such...read more
Conversational UX for chatbots – part 2An overview of essential discourse patterns, part 2 This is a continuation of our description of essential discourse patterns for chatbots. If you haven’t read it already, part 1 (which was about error handling and error...read more
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