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We keep you connected on all things conversational, bringing you the latest news, events and innovations around the globe.

Managing peaks with Amazon Connect

Managing peaks with Amazon ConnectLet us speak the truth, the reason why most customers contact your company is to get answers to their questions. Fast. Regardless of the channel they pick, their expectation is to live an efficient and low effort experience. This is...

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Enterprise Connect

Enterprise ConnectNu Echo will be attending Enterprise Connect 2019 from March 18 – 21 (Gaylord Palms, Orlando) Florida and we want to meet with you. Whether you need to upgrade or replace a legacy system, or you’re looking to more fully deploy and integrate next-gen...

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Improve your Customer Experience with Conversational IVR

Improve your Customer Experience with Conversational IVRCustomer experience is the new battlefield. Clients will judge your organisation based on your weakest channel. When was the last time you evaluated your voice channel? How a client feels after a phone call to a...

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Conversational UX for chatbots

Conversational UX for chatbotsAn overview of essential discourse patterns, part 1 Here at Nu Echo, we’ve been involved in the conversational space for quite some time now. One of the things we learned is that while creating a simple chatbot may take a few days (or...

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Whaddya mean, conversational IVR?

Whaddya mean, conversational IVR?Conversational interfaces are everywhere these days. Chatbots are said to be conversational. Virtual assistants are conversational. And now, interactive voice response systems, or IVRs, should also be conversational. But what does it...

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Dialogflow and Beyond

Dialogflow and BeyondNu Echo has been using Google Dialogflow for some time now and would like to take a moment to share our thoughts about using the platform for chatbot and intelligent virtual agent projects within enterprise organizations. In this blog post, we...

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