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We keep you connected on all things conversational, bringing you the latest news, events and innovations around the globe.
Getting on the Agile Train According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its...read more
Corrections in Conversational IVR (Part 1)One of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like...read more
May 3, 2019 | Content
SpeechTEK 2019 Review: Conversational AI is now all about the telephone channelConversational AI was clearly one of the biggest themes this year at SpeechTEK (Apr 29 - May 1, 2019, Washington DC). And SpeechTEK being a speech technology conference, the emphasis was...read more
Dialogflow Distilled: On Preemptive Slot-filling versus BranchingAs we gain experience with Google Dialogflow, we like to take a step back and identify usage patterns to feed in our development practices. This blog post aims at depicting and distilling one of such...read more
Conversational UX for chatbots – part 2An overview of essential discourse patterns, part 2 This is a continuation of our description of essential discourse patterns for chatbots. If you haven’t read it already, part 1 (which was about error handling and error...read more
March 22, 2019 | Content
Managing peaks with Amazon ConnectLet us speak the truth, the reason why most customers contact your company is to get answers to their questions. Fast. Regardless of the channel they pick, their expectation is to live an efficient and low effort experience. This is...read more
March 18, 2019 | Event
Enterprise ConnectNu Echo will be attending Enterprise Connect 2019 from March 18 – 21 (Gaylord Palms, Orlando) Florida and we want to meet with you. Whether you need to upgrade or replace a legacy system, or you’re looking to more fully deploy and integrate next-gen...read more
February 27, 2019 | Content
Is Amazon Connect Audio Stream Suitable For Real-Time Application?Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver good customer service at lower costs. There are no up-front payments or long-term...read more
February 20, 2019 | Event
Improve your Customer Experience with Conversational IVRCustomer experience is the new battlefield. Clients will judge your organisation based on your weakest channel. When was the last time you evaluated your voice channel? How a client feels after a phone call to a...read more
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