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We keep you connected on all things conversational, bringing you the latest news, events and innovations around the globe.

Getting on the Agile Train

Getting on the Agile Train According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its...

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Corrections in Conversational IVR (Part 1)

Corrections in Conversational IVR (Part 1)One of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like...

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Conversational UX for chatbots – part 2

Conversational UX for chatbots – part 2An overview of essential discourse patterns, part 2 This is a continuation of our description of essential discourse patterns for chatbots. If you haven’t read it already, part 1 (which was about error handling and error...

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Managing peaks with Amazon Connect

Managing peaks with Amazon ConnectLet us speak the truth, the reason why most customers contact your company is to get answers to their questions. Fast. Regardless of the channel they pick, their expectation is to live an efficient and low effort experience. This is...

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Enterprise Connect

Enterprise ConnectNu Echo will be attending Enterprise Connect 2019 from March 18 – 21 (Gaylord Palms, Orlando) Florida and we want to meet with you. Whether you need to upgrade or replace a legacy system, or you’re looking to more fully deploy and integrate next-gen...

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Improve your Customer Experience with Conversational IVR

Improve your Customer Experience with Conversational IVRCustomer experience is the new battlefield. Clients will judge your organisation based on your weakest channel. When was the last time you evaluated your voice channel? How a client feels after a phone call to a...

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