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Correction d’erreurs dans la RVI conversationnelle – 1e partie (Article en anglais)
One of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like chatbots, and voice based interfaces like...
Speech TEK 2019 : comment l’IA conversationnelle s’invite sur le canal téléphonique (Article en anglais)
Conversational AI was clearly one of the biggest themes this year at SpeechTEK (Apr 29 - May 1, 2019, Washington DC). And SpeechTEK being a speech technology conference, the emphasis was naturally on voice, rather than text conversations. Conversational AI is first...
Dialogflow sous la loupe : remplissage de cases ou branchement ? (Article en anglais)
As we gain experience with Google Dialogflow, we like to take a step back and identify usage patterns to feed in our development practices. This blog post aims at depicting and distilling one of such patterns: preemptive slot-filling versus branching. Let’s say that...
L’expérience utilisateur conversationnelle appliquée aux chatbots – 2e partie (Article en anglais)
An overview of essential discourse patterns, part 2 Counter-proposals A conversation with a chatbot doesn’t have to follow a simple question-answer structure. For example, bots can offer suggestions to the user: this paves the way to even more complex interactions....
Gérer les pics d’appels avec Amazon Connect (Article en anglais)
Let us speak the truth, the reason why most customers contact your company is to get answers to their questions. Fast. Regardless of the channel they pick, their expectation is to live an efficient and low effort experience. This is even more true with phone calls....
Le streaming du multimédia en direct d’Amazon Connect : convient-il aux applications en temps réel ? (Article en anglais)
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver good customer service at lower costs. There are no up-front payments or long-term commitments and no infrastructure to manage; you can scale your Amazon...
Nu Echo lance de nouveaux services de personnalisation pour Amazon Connect (Article en anglais)
Bringing its Enterprise Contact Center expertise to the cloud for clients across North America Thursday, February 7th, 2019 (Montréal, Quebec) – Nu Echo, the leading conversational innovation solution provider now offers Amazon Connect customization services to...
L’expérience utilisateur conversationnelle appliquée aux chatbots (Article en anglais)
An overview of essential discourse patterns, part 1 Here at Nu Echo, we’ve been involved in the conversational space for quite some time now. One of the things we learned is that while creating a simple chatbot may take a few days (or even just a few minutes),...
La RVI conversationnelle, qu’est-ce que c’est? (Article en anglais)
Conversational interfaces are everywhere these days. Chatbots are said to be conversational. Virtual assistants are conversational. And now, interactive voice response systems, or IVRs, should also be conversational. But what does it mean? I have previously written a...