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We keep you connected on all things conversational, bringing you the latest news, events and innovations around the globe.

Mandate: Possible – The conversational application

Mandate: Possible – The conversational application

Agent Project Manager receives a mandate for a conversational application. He then proceeds to select his team members, reflecting on their role in the upcoming project. Also, there is a cat.  My Zoom meeting is interrupted by the doorbell. It rings four times,...

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Mandate: Possible – The conversational application

Mandate: Possible – The conversational application

Agent Project Manager receives a mandate for a conversational application. He then proceeds to select his team members, reflecting on their role in the upcoming project. Also, there is a cat.  My Zoom meeting is interrupted by the doorbell. It rings four times,...

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Chloe: the Evolution, or Building a Covid-19 Chatbot with Rasa

Chloe: the Evolution, or Building a Covid-19 Chatbot with Rasa

​* Contains traces of Covid-19. This is a post about building a chatbot with Rasa, but said chatbot is about Covid-19. It includes words like “symptoms”, “fever”, “cough”, “screening”, and “testing”. If you are sick of hearing about Covid-19 and reading these words...

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Conversational automation initiatives – Our Survey

Conversational automation initiatives – Our Survey

Study on the use of conversational artificial intelligence in contact centers   Nu Echo, an expert in intelligent conversational automation, is currently conducting a study to learn more about the vision and the challenges that contact centers face in adopting these...

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When “cancel” does not mean “cancel”

When “cancel” does not mean “cancel”

Interpreting global commands in conversational IVR   To give callers some control over the conversation, a conversational IVR should always recognize, interpret, and respond to a handful of global commands. Well known global commands are “repeat”, “main menu”,...

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