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We keep you connected on all things conversational, bringing you the latest news, events and innovations around the globe.
Takeaways from the VUX World Live Google Contact Centre AI with Antony Passemard
Last week, there was a very interesting interview with Antony Passemard, Head of Conversational AI at Google Cloud by Kane Simms and Dustin Coates of VUX World. The interview was primarily about the three core components – Virtual Agents/Dialogflow, Agent Assist, and...
Mandate: Possible – The conversational application
Agent Project Manager receives a mandate for a conversational application. He then proceeds to select his team members, reflecting on their role in the upcoming project. Also, there is a cat. My Zoom meeting is interrupted by the doorbell. It rings four times,...
Chloe: the Evolution, or Building a Covid-19 Chatbot with Rasa – Part 2
In the previous installment of this series, I described how we implemented the multiple self-assessment flows of Chloe, a Covid-19 Rasa chatbot. I also described how our implementation fluctuated between stories and forms, how it was sometimes difficult, considering...
Chloe: the Evolution, or Building a Covid-19 Chatbot with Rasa
* Contains traces of Covid-19. This is a post about building a chatbot with Rasa, but said chatbot is about Covid-19. It includes words like “symptoms”, “fever”, “cough”, “screening”, and “testing”. If you are sick of hearing about Covid-19 and reading these words...
Conversational automation initiatives – Our Survey
Study on the use of conversational artificial intelligence in contact centers Nu Echo, an expert in intelligent conversational automation, is currently conducting a study to learn more about the vision and the challenges that contact centers face in adopting these...
When “cancel” does not mean “cancel”
Interpreting global commands in conversational IVR To give callers some control over the conversation, a conversational IVR should always recognize, interpret, and respond to a handful of global commands. Well known global commands are “repeat”, “main menu”,...
Bringing Conversational IVR to the next level with Rasa Part 1: Generating complex responses
In our previous series on developing conversational IVR applications using Rasa, we described our approach to add VoiceXML support to the platform and develop a convincing banking demo using some advanced dialogue patterns. The custom dialogue management strategy...
Nuance Partner eXperience Summit Review: An accelerated transformation in a fluid market
Since Mark Benjamin joined Nuance as its new CEO almost two years ago, the company has been going through a breathtaking transformation. After selling its imaging division to Kofax and spinning off its automotive division, the company now focuses primarily on its core...
Question answering experiments with the Dialogflow FAQ Knowledge Connectors
Chatbots come in multiple forms and can serve many different purposes. Without pretending to exhaustivity, we can mention the task-oriented bots, that aim to assist a user in a given set of transactional tasks, like, for example, banking operations the chit-chat bots,...