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And that’s nothing new, really. We used to call that “speech recognition IVR” and we've been delivering these conversational experiences for 20 years. What is new is that there are now novel technologies and platforms that promise to make it much faster and easier to...

Last week, there was a very interesting interview with Antony Passemard, Head of Conversational AI at Google Cloud by Kane Simms and Dustin Coates of VUX World. The interview was primarily about the three core components – Virtual Agents/Dialogflow, Agent Assist, and...

Agent Project Manager receives a mandate for a conversational application. He then proceeds to select his team members, reflecting on their role in the upcoming project. Also, there is a cat.  My Zoom meeting is interrupted by the doorbell. It rings four times,...

In the previous installment of this series, I described how we implemented the multiple self-assessment flows of Chloe, a Covid-19 Rasa chatbot. I also described how our implementation fluctuated between stories and forms, how it was sometimes difficult, considering...

​* Contains traces of Covid-19. This is a post about building a chatbot with Rasa, but said chatbot is about Covid-19. It includes words like “symptoms”, “fever”, “cough”, “screening”, and “testing”. If you are sick of hearing about Covid-19 and reading these words...

Study on the use of conversational artificial intelligence in contact centers   Nu Echo, an expert in intelligent conversational automation, is currently conducting a study to learn more about the vision and the challenges that contact centers face in adopting these...

Interpreting global commands in conversational IVR   To give callers some control over the conversation, a conversational IVR should always recognize, interpret, and respond to a handful of global commands. Well known global commands are “repeat”, “main menu”,...

In our previous series on developing conversational IVR applications using Rasa, we described our approach to add VoiceXML support to the platform and develop a convincing banking demo using some advanced dialogue patterns. The custom dialogue management strategy...